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Terms & Policies

Last updated: August 23, 2026

Order Change Policy

We strive to get string orders fulfilled as quickly as possible. If there are any changes you need to make to your order after submission, please reach out as soon as possible. If the order has not yet been started, changes can still be made. However if the string has been started, changes may incur additional costs. In some cases a new order may need to be submitted.

Order Cancellation Policy

When orders are submitted they are reviewed and processed as quickly as possible. If an order is missing any critical details, we will reach out via email to request the necessary missing information. If we are unable to get that missing information after 30 days, the order will be cancelled and refunded minus a processing fee.

Personalized Competition Calendar Subscription Terms

Service Description

The Personalized Competition Calendar is a digital subscription service that allows an eligible member to create and maintain up to three personalized calendar feeds. Calendars may be filtered by available criteria such as archery organization, discipline, event level, and state and may be added to compatible third-party calendar applications.

 

The three-calendar limit applies to each member account, including calendars that may have been shared with or added to multiple devices or applications.

Calendar Data and Accuracy

Calendar information is collected from third-party archery organizations, event organizers, and other sources. OCD Strings does not control those sources and cannot guarantee that every event will be included or that event dates, locations, registration availability, fees, or other details will always be complete, current, or accurate.

 

Subscribers are responsible for confirming all important information directly with the event organizer before traveling, registering, or making purchases or other commitments.

Third-party calendar applications control how frequently they refresh subscribed calendars. Updates may therefore be delayed, cached, or displayed differently in Google Calendar, Apple Calendar, Outlook, or another application. OCD Strings does not guarantee compatibility with every calendar application or device.

Free Trial, Charges, and Automatic Renewal

Eligible customers who select “Start Free Trial” receive a seven-day free trial. Unless the subscription is canceled before the trial ends, the payment method provided at enrollment will be charged $15 for the first annual subscription term.

 

Customers who purchase the subscription without starting a free trial will be charged when the purchase is completed.

 

After the initial paid term, the subscription automatically renews annually at $15 per year, plus any applicable taxes, until canceled. If the subscription price changes, notice will be provided before the change applies to a future renewal.

 

Required renewal and billing notices will be provided in accordance with applicable law.

 

Cancellation

A subscriber may cancel through the Subscriptions section of their OCD Strings member account. Cancellation prevents the next automatic renewal. The cancellation effective date and remaining access period shown during the Wix cancellation process will control.

 

Deleting a calendar from a device or calendar application does not cancel the paid subscription.

 

Refunds

Payments are generally nonrefundable after a free trial ends, except where required by law, in cases of duplicate or incorrect billing, or as otherwise stated in these terms.

If OCD Strings terminates a paid subscription for a reason other than fraud, unlawful activity, deliberate misuse, or a material violation of these terms, OCD Strings will cancel future renewal and refund the subscriber’s most recent annual subscription payment.

To request review of a billing issue, contact info@ocdstrings.com.

Account and Calendar-Link Security

Calendar feed links are personalized and should be treated as private. Anyone who obtains a feed link may be able to view the events contained in that calendar without signing in.

Subscribers may use their calendars on their own compatible devices and applications but may not publish, resell, sublicense, or distribute personalized feed links as a substitute for another person’s subscription. Subscribers should contact OCD Strings if they believe a link has been exposed or used without authorization.

Suspension and Termination

OCD Strings may suspend or terminate access for fraud, unlawful activity, attempted interference with the service, circumvention of access restrictions, public distribution or resale of personalized calendar links, threats or harassment, or another material violation of these terms.

Where reasonably practicable, OCD Strings will notify the subscriber of the reason and provide an opportunity to contact us about a possible error. Suspension or termination may cause existing calendar feeds to stop returning events.

 

If paid access is terminated, automatic renewal will be canceled and the refund provisions above will apply. Complimentary or manually granted access may be withdrawn at any time and is not eligible for a refund because no subscription payment was collected.

Availability and Changes

OCD Strings may perform maintenance or make reasonable changes to calendar sources, filters, features, and supported applications. The service may occasionally be interrupted or unavailable. OCD Strings does not guarantee uninterrupted availability.

We will provide reasonable notice before making a material change that substantially reduces a paid subscriber’s service during the current paid term.

Contact

Questions about calendar subscriptions, billing, cancellation, or access may be sent to info@ocdstrings.com.

Return Policy

We want you to be happy with your new string and we make every effort to make your string perfect. Each string is made for a particular archer to the desired specifications for optimal performance. As such they cannot be returned. If you do experience an issue with your string, please reach out and we will help troubleshoot any issues. If we have made a mistake we will make it right.

Delivery Policy

We do our best to ensure your order arrives promptly. Each string is custom built to your specifications, and most orders are built, pre-stretched, and shipped within 2-3 business days once all details are complete.

Once your order ships, you will receive an email with a tracking number. You can use that number to monitor your package and see the carrier’s most current delivery estimate.

Delivery timeframes are provided by the carrier and are estimates, not guarantees. Once a package is in the hands of the United States Postal Service (USPS) or other carrier, transit timing is outside of our control and may be affected by weather, holidays, postal strikes, carrier capacity issues, or other delays.

If you need your order by a specific date, please contact us before placing your order so we can help confirm timing.

If your package does not arrive as expected, please follow these steps:

  1. Confirm the Shipping Address - Double-check that the shipping address you provided is correct.
     

  2. Check for a Delivered Package - If your tracking shows the package as delivered, please check with household members, neighbors, or around your property. Packages are sometimes scanned prematurely or left in unexpected places.
     

  3. Third-Party Delivery Services - If your order is routed through an intermediary and marked as delivered, we are unfortunately unable to issue a replacement.
     

  4. USPS Missing Mail Search - If it has been 7 or more days since the package was accepted by USPS, contact us and we can submit a "Missing Mail Search" request on your behalf. Please allow 7–10 business days for USPS to conduct their search.
     

  5. Order Replacement
     

    • ​If after a Missing Mail Search by USPS determines that the package is officially lost, we will file an insurance claim. At that point we can replace your original order, provided the items are still available.
       

    • If your package is delayed and you prefer not to wait for the USPS search to be completed, you may place a new order at any time. If your original order is later determined to be officially lost by USPS, we will issue a full refund for that order.​​ However please keep in mind that all strings are custom-built when ordered and are not eligible for return, so if both orders are delivered you will not be able to return one.

Privacy Policy

Information collected

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


OCD Strings LLC will never sell your data to third parties.

Personalized Calendar Information

When a member creates or uses a personalized competition calendar, we may collect and process:

  • The member’s account identifier and subscription or complimentary-access status;

  • Custom calendar names and selected filters, such as organizations, disciplines, event levels, and states;

  • A unique calendar-feed identifier;

  • Calendar request dates, usage counts, and last-accessed information;

  • General calendar-client or device information used for compatibility, security, troubleshooting, and service analytics.

We use this information to generate personalized calendar feeds, verify access, enforce calendar limits, maintain and improve the service, diagnose errors, prevent misuse, and provide customer support.

 

When a subscriber adds a feed to Google Calendar, Apple Calendar, Outlook, or another calendar application, that provider retrieves and processes the calendar feed under its own privacy policy. OCD Strings does not control the privacy practices, refresh schedules, or data handling of third-party calendar providers.

 

Personalized feed links should be treated as private because a person possessing the link may be able to retrieve the calendar without signing in. Subscribers should not publish or broadly share their feed links.

 

Calendar records and related usage information may be retained while access is active and afterward for a reasonable period for security, troubleshooting, legal compliance, and recordkeeping. Members may contact info@ocdstrings.com with privacy questions or applicable requests concerning their information.

Data storage and use

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  
 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

By providing your phone number, you agree to receive phone calls and/or text messages from OCD Strings.

Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Cookies

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. They are used to provide a great experience for your visitors and customers, to identify your registered members (users who registered to your site), to monitor and analyze the performance, operation and effectiveness of Wix's platform and to ensure our platform is secure and safe to use. Cookies are used on this site for:

  • Site login

  • Google Analytics

  • Wix system monitoring

 

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@ocdstrings.com.

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